fully managed
Total Peace of Mind, Maximum Return
Our Fully Managed package is our gold-standard service, designed for landlords who want to enjoy the financial benefits of property investment without any of the daily operational stress. From the moment you instruct us, we take full responsibility for your asset, treating it with the same care and attention as if it were our own.
This comprehensive package includes everything in our “Find a Tenant” service—professional marketing, rigorous pre-vetting, legal compliance, and contract execution—but it doesn’t stop at the move-in date. We become the sole point of contact for your tenants. We handle all maintenance emergencies, conduct regular inspections, and manage the entire financial cycle of the tenancy.
With EPL Fully Managed, you can truly step back. Whether you are a local landlord with a busy schedule or an overseas investor, we ensure your property remains compliant, your tenants are satisfied, and your rent arrives on time, every time.
Why choose EPL Fully Managed?
24/7 Maintenance Coordination
You’ll never have to worry about a “boiler breakdown” phone call at 10 PM. Our dedicated team manages all maintenance requests through a network of trusted, vetted contractors. We handle the quotes, the access, and the invoices, keeping you informed without requiring your active involvement.
Proactive Rent Collection
We manage the collection of monthly rent and prompt payment into your account. You will receive clear, professional monthly statements, and we provide quarterly performance reports that summarise income, expenditure, and any upcoming market trends affecting your property.
Regular Professional Inspections
To ensure your property is being looked after, we conduct regular inspections. We provide you with a detailed report (including photos) on the property’s condition, allowing us to spot minor issues before they become expensive repairs.
Continuous Legal Compliance
Lettings legislation is constantly evolving. From annual Gas Safety renewals to Smoke and Carbon Monoxide Alarm regulations and the latest EPC requirements, we ensure your property stays on the right side of the law. We manage the renewals and documentation so you don’t have to.
Expert Dispute & Arrears Management
In the rare event of a late payment or a dispute at the end of a tenancy, we act as your professional buffer. We handle all negotiations, formal notices, and deposit return disputes, ensuring your interests are protected at every turn
EPL FULLY MANAGED
12%
with a £395 set up fee (incl VAT)
Our full find a tenant experience and fully managed property service
- Pre-marketing expertise for co-authored advertisements
- Advertisement on Rightmove & Zoopla
- Management of all viewing requests
- Pre-vetting of applicants
- Professional Photographs
- Inventory creation
- Accompanied viewings
- Contract creation
- Right to rent checks
- Managing & lodging deposit
- First months rent collection
- Ongoing property & tenant management
- Contract renewals
Frequently Asked Questions
How do you handle maintenance requests?
Tenants report all issues directly to us. We troubleshoot the problem first to ensure it’s not something simple (like a tripped fuse). If a repair is needed, we instruct one of our vetted contractors. You are kept informed via your monthly statements, and for larger repairs, we will always contact you for approval first.
Do you have an emergency "out of hours" service?
Yes. We provide tenants with an emergency contact number for issues that occur outside of office hours (such as a major leak or total heating failure). We act quickly to protect your property and ensure the tenant is safe, preventing small emergencies from becoming costly disasters.
Can I use my own preferred contractors?
Absolutely. While we have a network of trusted tradespeople who give us competitive rates, we are happy to add your preferred plumber or electrician to our system, provided they meet the necessary insurance and professional certification requirements.
When will I receive my rent each month?
We aim for maximum efficiency. Once the tenant pays the rent and the funds have cleared in our secure client account, we deduct our management fee and any authorized maintenance costs. The remaining balance is then transferred to your bank account, usually within 3-5 working days.
What happens if the tenant falls into rent arrears?
Our system flags a late payment the very next day. We have a strict "chase" procedure involving immediate phone calls, emails, and formal letters. Because we act instantly, we can usually resolve issues before they escalate. If a tenant continues to fail to pay, we advise you on the legal steps (such as serving a Section 8 notice).
What is included in the Quarterly Performance Report?
These reports provide a holistic view of your investment. They include:
Financial Summary: A breakdown of total income vs. expenditure for the quarter.
Inspection Findings: Key notes and photos from our latest property visit.
Market Insights: An update on local rental trends and advice on whether your rent should be adjusted for the next term.
How do you keep my property legally compliant?
Lettings legislation is complex and changes often. We manage the "Compliance Diary" for your property, automatically arranging annual Gas Safety checks, EICR renewals (every 5 years), and ensuring Smoke and Carbon Monoxide alarms are tested at the start of every tenancy.
Who handles the deposit at the end of the tenancy?
Under Full Management, we handle the "Check-Out" process. We compare the property’s condition against the original inventory. If there are damages beyond fair wear and tear, we negotiate the deductions with the tenant on your behalf. If an agreement can’t be reached, we manage the evidence submission to the protection scheme's dispute service.
Do you handle the eviction process if I want my property back?
Yes. If you decide you want to move back into the property or sell it, we manage the serving of the correct legal notices to ensure the process is handled professionally and legally.
Do I ever have to speak to the tenant?
Only if you want to! Most of our "Fully Managed" clients prefer us to be the sole point of contact. This maintains a professional distance and ensures that all requests are logged and handled through the proper channels.
What happens when a tenant decides to move out?
As soon as we receive notice, we begin the "re-letting" process immediately to minimise any void periods. We coordinate viewings around the outgoing tenant, manage the checkout, and ensure the property is ready for the new arrival without you having to lift a finger.
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