For Ether tenants
Report a
maintenance issue.
Tell us what’s wrong, add a photo if you can, and we’ll arrange the right help. If it’s an emergency, please call us straight away.
Emergency or routine?
Knowing the difference
gets help there faster.
Call us straight away
A risk to your health or safety, or serious damage to the property if it isn’t dealt with quickly.
- Major leak, flooding or water through a ceiling
- Total loss of power, or exposed or sparking wiring
- No heating or hot water in cold weather
- Home not secure, such as a broken external door or lock
- Carbon monoxide alarm sounding (open windows and get outside first)
- The only toilet is blocked or not working
Report it online
Something that needs fixing but isn’t an immediate danger. We’ll arrange a contractor during working hours.
- Dripping tap or a small, contained leak
- Faulty appliance supplied with the property
- Sticking doors, windows or cupboards
- Slow-draining sink, bath or shower
- Broken light fitting or socket that isn’t sparking
- Signs of damp or mould
Not sure which it is? Call us and we’ll help you decide. Looking after your home day to day? Read our tenant responsibilities guide.
What happens next
From report
to repair.
A clear report with photos helps our contractors arrive with the right parts, first time.
Make it safe
If it’s safe to do so, turn off the water at the stopcock or the power at the fuse box.
Take photos
A couple of clear photos or a short description of the problem and where it is.
Report it
Use the form below. We’ll confirm we’ve received it and how urgent it is.
We arrange the repair
We book a trusted contractor and agree access with you, with at least 24 hours’ notice for routine visits.
Quick checks
Worth a look
before you report.
Some common problems have a simple fix. If these don’t help, report the issue and we’ll take it from there.
Visit the Help CentreMy boiler has stopped working+
Check the thermostat and timer settings, and look at the pressure gauge. Most boilers need around 1 to 1.5 bar. If the pressure is low or the boiler shows a fault code, note the code and report it. Don’t open the boiler casing.
Some or all of the power is off+
Check whether neighbours have power too. If it’s just your home, look at the fuse box: a switch in the “off” position may have tripped. Unplug appliances on that circuit and try switching it back on. If it trips again, leave it off and report it.
I have condensation or mould+
Wipe condensation away daily, ventilate rooms and keep heating steady. If mould appears or keeps coming back, report it so we can look into the cause. Our tenant responsibilities guide has more tips.
Who pays for the repair?+
Your landlord is responsible for most repairs to the structure, installations and supplied appliances. You may be charged if the damage was caused by misuse or negligence, or if a contractor attends for something that turns out to be your responsibility, such as a tripped switch.
REPORT A ROUTINE REPAIR
Tell us what’s
not working.
The more detail you give, the quicker we can help. We’ll be in touch during working hours, Monday to Friday, 9am to 5pm.