Welcome Tenants
Your Guide To Renting With Ether Property Lettings
At Ether Property Lettings, we believe that renting a home should be a transparent, exciting, and seamless experience. We don’t just manage buildings; we facilitate fresh starts. Whether you are a first-time renter or a seasoned tenant, our process is designed with clarity and integrity at its core. From your first viewing to the moment you turn the key in the lock, we are here to ensure you feel supported, informed, and valued.
We pride ourselves on maintaining an “organic” approach to property management—one that balances professional efficiency with a genuine, human touch. By implementing our unique EPL Quality Standard framework, we ensure that every property we represent meets a high benchmark of comfort and safety. We are dedicated to fostering positive, long-term relationships between tenants and their homes, providing you with the peace of mind that your living experience is our top priority. Below, you will find a step-by-step guide to our application process and what you can expect as you join the EPL community.
New Applicants and the Renting Process - FAQ's
Finding your home and the application process
The journey to your new home begins with a viewing of one of our available properties. Following the viewing, interested parties must complete and submit an application form before the specified deadline. If your application is successful at this initial stage, you will be invited to submit a holding deposit to reserve the property. Please note that at this stage, no formal tenancy agreement has been created; all applications are "subject to contract" until the final agreement is signed by all parties.
Holding deposit information
The specific amount for the holding deposit will be confirmed during your viewing. If you proceed, this amount is deducted from your total security deposit, reducing the final balance due before move-in. It is important to note that the holding deposit is non-refundable under certain circumstances (such as providing misleading information or withdrawing from the process). We strongly advise all prospective tenants to review the EPL Holding Deposit Guide and associated paperwork provided prior to making a payment.
Referencing checks
To maintain the high standards of our community, all applicants undergo a thorough vetting process focusing on credit and affordability. While Ether Property Lettings conducts initial "soft" checks—such as contacting previous landlords and employers listed on your application—the formal credit and affordability section is managed by an independent third-party specialist. All referencing is conducted under the EPL Quality Standard framework to ensure the highest level of integrity and fairness.
Tenancy agreement and move-in day information
Most of our tenancies are Assured Periodic Tenancies (APTs). On your move-in day, you will receive your keys along with a comprehensive "Welcome Pack" containing your tenancy agreement and other essential safety documentation. A formal inventory check will be conducted to record the property's condition. You will also be provided with an EPL Move-in Checklist to complete and return to your dedicated Property Manager, ensuring total peace of mind that everything in your new home is in order.
What happens to my security deposit?
Your security deposit is protected in a government-approved tenancy deposit scheme (TDS). You will receive prescribed information confirming where your money is held within 30 days of payment.
How do I report repairs once I have moved in?
All maintenance requests should be logged through our online portal or reported directly to your Property Manager. For out-of-hours emergencies, please refer to the emergency contact list provided in your EPL Welcome Pack.
Guides for Tenants
- Tenancy Agreement Example
- Deposit Protection Service Info
- Inventory Information